Payments made easier
We support various payment methods: bank transfer, virtual accounts, e-wallets, and marketplace/outlets. Safe, fast, and convenient.
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General Q&A – How to Pay
What payment methods are supported?
Bank transfers, Virtual Accounts (VA), debit/credit cards, e-wallets, and official marketplace/outlet partners.
How do I pay via bank transfer?
Choose your bank, copy the displayed account/VA number, transfer the exact amount, and the system will auto-detect it.
What is the Virtual Account (VA) number format?
A VA consists of a bank code + customer ID (e.g.,
2601 + Contract Number for Mandiri VA). Use exactly as shown for automatic verification.How long until my payment is received?
Typically 1–5 minutes after a successful transaction; interbank transfers may take slightly longer.
Are there any additional fees?
Some channels (e.g., interbank/e-wallet) may charge an admin fee. The total amount is shown before confirmation.
My payment hasn't been detected—what should I do?
Wait 5–10 minutes and check your bank/e-wallet status. If it still doesn’t show, prepare your proof of transaction and contact customer service.
Is there a minimum amount or cut-off time?
Minimum amounts follow each channel’s policy (generally ≥ Rp10,000). VAs have an expiry—please pay before they expire.
How do I pay via marketplace/outlet?
Choose an official partner, enter your Contract Number if requested, save the payment code, and complete payment at the cashier/checkout page.
Can the account number change? How to avoid scams
The destination number may differ per transaction. Always refer to numbers shown on the official app/website. We will never ask for your PIN/OTP or send APK files.
Do I need to upload proof of payment?
Not required for automatic methods (VA/e-wallet). If it hasn't been detected, upload proof when contacting CS to speed up verification.
