Pengaduan – EN

Complaint Center — Consumer Complaints & Fraud Reports

Submit Your Consumer Complaint

Simple form, clear process, and measurable follow-up. We are committed to providing fast and fair solutions.

  • A simple and easy-to-understand interface
  • Transparent status updates and SLAs
  • Data and privacy protection
Apply
Complete the form
Review
Verification & triage
Completed
Solusi & ringkasan

Estimated process time

Consumer: 3–5 business days • Fraud: 5–10 business days

*Subject to change depending on case complexity

Thank you! Your report has been received.

Temporary ticket number: . We have sent a summary to your email.

Max. 140 characters

No file uploaded

PNG/JPG/PDF, maks 10MB

Format: 08xx… atau +62

Be specific

Include the time, location, and parties involved, if any.

Protect your data

Remove any irrelevant sensitive information from the evidence.

Track status

Check your email for the ticket number and tracking link.

Frequently Asked Questions

Is my data kept confidential?
Yes. Data is processed according to the principles of minimization, encrypted in transit, and accessible only to the relevant investigation team.
How can I check my complaint status?
After you submit your request, you’ll receive a ticket number and a link to track its status via email.
How does a consumer complaint differ from a fraud report?
A consumer complaint concerns issues related to services, products, or customer experience, while a fraud report involves cases of fraud, deception, or integrity violations that require a dedicated investigation.

Hotline

(021) – 2788 9238 (Senin – Jumat 09.00–17.00 WIB)

+6281260206851 – Chat via WhatsApp

Email

(Consumer Complaint Service)
(Suspected Fraud Report)

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