Complaint Center | J Trust Investments Indonesia

Submit Your Complaint.

A simple form, clear process, and measurable follow-up. We are committed to providing fast and fair solutions.

  • Simple and easy-to-understand interface.
  • Transparent status updates and clear SLA.
  • Data and privacy protection for users and whistleblowers.

Submit

Fill out form

Review

Verification

Resolved

Solution

Estimated report handling time

Consumer complaint: 3–5 business days • Fraud report: 5–10 business days

*Processing time may vary depending on case complexity.

Thank you! Your report has been received.

Temporary ticket number:

Max. 140 characters

No file selected

PNG/JPG/PDF, max 10MB

Format: 08xx… or +62

Be specific

Include time, location, and parties involved if available.

Protect data

Remove irrelevant sensitive information before uploading evidence.

Track status

Check your email for the ticket number and follow-up information.

Frequently Asked Questions

Quick answers about data confidentiality, status tracking, and report categories.

Will my data be kept confidential?
Yes. Data is processed according to minimization principles, encrypted in transit, and accessible only to the relevant team.
How can I monitor my complaint status?
After submission, you will receive a ticket number and follow-up information by email if an email address is available.
What is the difference between a consumer complaint and a fraud report?
A consumer complaint relates to services/products and your experience. A fraud report concerns fraud, scams, or integrity violations that require special investigation.

Hotline

(021) – 2788 9238

Monday – Friday, 09.00–17.00 WIB

Email

Consumer Complaint

Fraud Report

Policy

Privacy & Whistleblower Protection

Learn how whistleblower data is processed and protected.

Submitting data…